Privacy Policy

This policy explains how Apex Air LLC (“Apex Air,” “we,” “us”) handles information you share with us through this website, by phone, by email, or by text message.

Information we collect

When you send a service request, we collect the details you enter, such as your name, phone number, and a description of the service you need. When you call, email, or text us, we receive the information you share in that conversation. When we perform service, we keep records such as your service address and the work completed.

How we use it

We use your information to respond to your request, schedule and perform service, send updates about your service, keep records of work we do for you, and improve our service. We do not sell your personal information.

Text messages

If you give consent on our request form or otherwise, we may send text messages about your service and, if you opt in, occasional offers. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

We do not share or sell your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes.

Service providers

We use trusted providers to operate our business, and they handle your information only to provide those services to us:

• Housecall Pro runs our service request form, scheduling, and customer records. The request form uses Google reCAPTCHA to block spam.
• Vercel hosts this website. Like most web hosts, it keeps basic technical logs such as IP addresses and pages requested.
• Google Analytics measures how visitors use this website (see below).

Website analytics and cookies

We use Google Analytics to understand how visitors use this website, such as which pages are viewed and when someone taps a call or request button. Google Analytics uses cookies and collects information such as your approximate location, device, browser, and the pages you visit. We do not send your name, phone number, address, or message to Google Analytics. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and opt out with the Google Analytics opt-out browser add-on.

How long we keep information

We keep service records for as long as needed to serve you and to meet legal, tax, and warranty obligations, and then delete them.

Your choices

You can ask us to update or delete your contact information, or to stop contacting you, by emailing or calling us.

Contact

Apex Air LLC
service@apexairauburn.com
(334) 734-4629